The Matrix42 iPhone App delivers the power of Matrix42 Workspace Management at your users fingertips, anytime and anywhere. It provides a simple, intuitive interface for end users to access your service catalog, place orders, submit help desk tickets, check the real-time status of orders and tickets, view company news and browse the company address book - all from the convenience of their iPhones.
Mobile Service Desk
Browse the Knowledgebase, create new tickets, track progress, view all open tickets and rate service quality
Mobile Service Catalog
Browse all available services, get mobile access to your workspace, track and approve open orders and provide transparency into all service-related costs and dependencies
Company News
Get the latest company news and announcements delivered to your iPhone, integrate RSS feeds and forward announcements via email
Company Contacts
Search the company address book and save contacts to your local address book
Benefits:
• Deliver outstanding and convenient service to mobile users
• Improve user perception of IT as responsive, service-oriented and leading edge
• Keep mobile users informed and in touch, wherever they may be
• Reduce user downtime through faster, more convenient reporting of incidents
• Intuitive, simple design makes it easy for users to request and track services
• Ability for Managers to approve orders on the go
• Tightly integrated with the rest of the Matrix42 Service Management solution
Prerequisites
Matrix42 Workspace Management 2014 or higher
About Matrix42
Matrix42 is the leading supplier for Workspace Management solutions. Matrix42 Workspace Management enables the seamless management of physical, virtual and mobile environments. It combines Client Lifecycle, Cloud, SaaS, Virtualization, Mobile Device Management and Service Management into a holistic solution enabling users to have transparent access to their data and services everywhere, from any virtual or physical device at any time.